Samsung Warns Galaxy Note 7 Owners To Stop Using Phones (See Why)


Samsung has warned owners of its Galaxy
Note 7 smartphone to stop using the device
or exchange it urgently since it runs the risk
of exploding.
The South Korean company recalled 2.5m
phones last week following reports that
some units had caught fire during or after
charging. One six-year-old from New York
was reportedly using a Galaxy Note 7 to
watch videos on Saturday when it burst into
flames, causing burns to his body.
His grandmother Linda Lewis told the New
York Post: “He doesn’t want to see or go
near any phones. He’s been crying to his
mother.”
Samsung has said that battery problems are
responsible for the explosions but that it
cannot be sure at this stage which of the
phones it has sold are affected.
In a statement the company introduced a
product exchange program that allows all
owners to trade their devices for a new
one.
“We strongly advise all customers to use
this exchange program because your safety
is our top priority. Additional sales and
shipments of the affected devices have been
stopped, but if you already have a Galaxy
Note 7, we strongly advise that you replace
it.”
“Until a replacement device is provided,
Samsung asks all customers with a Galaxy
Note 7 smartphone to power down your
device and return it to its place of purchase
at your earliest opportunity,” the statement
added.
Users who don’t follow Samsung’s
recommendations may find their device,
which only launched last month, remotely
deactivated. Unconfirmed reports stemming
from a Reddit thread have suggested that
Samsung will brick affected Note 7s starting
as soon as 30 September. Smartphones
typically have a remote kill switch to deter
would-be thieves.
As a safety measure, airlines across the US
started to warn passengers to avoid
switching on or charging their Note 7s
during flights, in line with advice from the
Federal Aviation Authority.
Customers can trade their Galaxy Note 7 for
a new version of the smartphone that isn’t
faulty or they can choose a different model
of smartphone, including the Galaxy S7 and
the Galaxy S7 Edge, and receive a refund
for the price difference between devices. To
sweeten the inconvenience, Samsung is also
issuing US customers with a $25 gift card.
The company’s share price has plummeted in
response to the recall.
Samsung did not respond to requests for
comment.

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